An Expert Retail Team

Retail strategists, designers, project managers & makers.

We Know Retail

Impact Retail is a retail and shopper marketing agency. Although we’re strategically-driven and creative – we also roll our sleeves up and make stuff.

Our expansive building in Leicester houses all our teams under one roof.

With decades of experience, no-one knows retail like we know retail.


Account Management

We have a skilled team taking care of all our clients – friendly, conscientious and willing to help. Internally we work closely with each department across the business, we’re fountains of knowledge – with a deep understanding of the retail sector.

Focus on Impact Retail office employee laughing in conversation

Retail Strategy

We’re thinkers as well as doers. The strategic thinkers in our business work with clients to understand their brand, customers and vision – mapping out shopper journeys and scrutinising in-store experiences.

Retail Design

We’ll go through a retail strategy in forensic detail to pull out everything that influences design. We see the world through customer journeys and work to create retail experiences to delight our clients’ customers.


Technical Development Design

Taking retail design vision and making it practical! This is the home of functional design, creative thinking and clever solutions to operational or production challenges. We’ll find the right process, materials and components to carry even the most ambitious retail design into production.

Close up of technical designer setup up cutting machine, ready to test latest production design

Black & white shot of technical designers reviewing a latest design in studio

Project Management

Disaster-avoiding, time-keeping, money-saving, advice-giving gurus! Our project managers are experienced, meticulous and conscientious. Working closely with your account manager – whether you’re up the road or on the other side of the world you'll know exactly how your project is progressing.


Underpinning all that we do is our vast production facility. With easy access for our retail design, technical, account and project management teams – everyone can keep track of what’s coming out of the factory. It’s so convenient that even our directors will chip in if the world’s largest order hits the production line!

Impact Retail team members smiling after concluding production meeting

Overhead shot of Impact Retail worker sanding down a production protoype